To date, Airbnb has made great strides to improve the host experience. Today's calendar, for example, is much more flexible - amen. Also, hosts are seeing more review data, which is hugely helpful in identifying where to improve.
But there is so much more that needs to be done. For example, power-hosts need account permissions so they can safely share their accounts with support professionals. Hosts need more data around occupancy rates and financial metrics. Lastly, there is a great opportunity to help hosts become more accessible. I was enlightened to accessibility by my father-in-law, the author of The Motion Minded Kitchen.
We are almost through 3-quarters of "the year of the host." I'm looking forward to seeing what gets pushed in the last quarter.
I'm the Founder and CEO of Peak Support. This blog is my take on early-stage companies and innovation. Every so often, there may be a post about culture, networking, family -- you name it. After all, what is a blog if it isn't a tad bit unstructured.